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Wave: Small Business Software


waveapps customer service

Oh and their customer service is poor so good lucky for any newbie just beware. John at Wave determined my business a high risk client and denied payment processing services due to our businesses age. I was sold on Wave as a platform for small businesses. Didn’t know my small digital marketing business that made websites and similar services was so risky.

Was just hard to search for invoices if I needed to locate an old one for a customer and feel not being able to electronically send vat returns to HMRC was a big downfall so we had to change accounting software. Create beautiful invoices, accept online payments, and make accounting easy—all in one place—with Wave’s suite of money tools. We provide different levels of support for customers who use different features and services from Wave. Full details on how Wave support works are available here. Instant Payout is an additional service offered by Wave subject to user and payment eligibility criteria.

Executive Team

Email invoices with a secure “Pay Now” button after you’ve enabled the online payments option. Customer paid an invoice, a week later it was accidentally reported as fraudulent. Customer called his bank and took care of right away.Wave locked my account, refused to issue further how to answer what are your salary expectations payments (Near impossible to contact). Then I revive an email saying I am no longer allowed to use their payment processor “effective immediately, decisions are final” with ZERO reasons.All because a customer made a mistake. This is the worst business that I have ever used.

  • You may not provide access to the Payment Service to any third party.
  • “If you receive the error, “Couldn’t connect to your institution,” it’s because there’s a known issue between our third-party data aggregator and your bank.”How is this even a thing in 2021?
  • All defined terms used in this Agreement will have the meaning assigned to them in this Agreement and will apply both to their singular and plural forms, as the context may require.
  • You’ll never lose track of payments again, and you’ll be all set at tax time.
  • Wave Money is currently available to single-owner businesses in the United States with a Wave account.
  • No longer will they allow you to receive online payments, for which you likely created the account in the first place, and then refer you to section “G” in their policy to which you agreed upon creating the account.

They give themselves 5 to 7 days to respond to your email. They do offer text support, but you will have to wait up to one hour or longer in the que. Then the staff, although polite, are not knowledgeable enough to help. Great app and support, at first.Funds were locked for months when the wave credit card was frozen, I could not ascertain where and why. Additionally, it took months to get an accurate answer for resolution. Lastly, my connection to BofA kept failing.


A business day is defined as Monday through Friday, except for legal holidays. You are responsible for ensuring that you have adequate available credit for Card Payments or that the funds are available in your bank account for Bank Payments. You are solely responsible for any fees (including late, overdraft, return or over limit fees) charged by your card issuer, your bank or the Payee. You give Wave the right to resubmit any returned or invalid payments you have authorized and to re-originate the Payment. When you schedule a payment, you should allow sufficient time for the Payee to receive the Payment by its due date, which will be two (2) to three (3) business days after the Payee has accepted the Payment.

waveapps customer service

I wanted to try Wave for my new LLC, but couldn’t. After signing up, it displays a page with the message “Wave is built for U.S. and Canadian businesses. Zoho is our trusted partner in your country.” + a large Zoho Books ad with a redirect button. I thought “geolocation failed?” so I tried to access via VPN – same thing. Not even mentioning that many business owners travel and need access from abroad, and there are plenty of foreigners who own businesses in the US. I can’t find contact information to raise this issue and frankly after reading other reviews I won’t bother. Easily create, customize, and send professional invoices while on-the-go.

Online payments

Prior to Wave, David was a GM and Chief of Staff at a B2B technology company, Influitive, and was previously a management consultant with Deloitte. A graduate of the Rotman School of Management at the University of Toronto, he has a wealth of experience knowledge in business strategy and growth. Tam is the Chief Financial Officer, responsible for accounting/finance, taxes, and compliance at Wave. She’s led the company through its successful acquisition by H&R Block, a financing round, several corporate reorganizations, and multiple ERP and payroll system changes.

waveapps customer service

You’ll be able to download the Wave mobile app directly from your email or you can learn more within your Wave account. Save time when you send automatic payment reminders in your Wave account. Whenever a payment is due, your customers will get an email reminder. David Axler is the Chief Strategy Officer, focusing on formulating, communicating, and fulfilling Wave’s initiatives and future goals. With over five years at Wave, David brings an enthusiastic leadership style and unyielding service to our customers.

See all Wave app features

You authorize us to credit your account with any payments that are returned. You are solely responsible for any fees charged by your bank or any other third party in connection with your receipt of the returned Payment. To make a Card Payment, the Payer must provide us with a valid credit or debit card number and other information necessary to implement a payment with that card. The card must be in the name of the Payer or the person making the payment on behalf of the Payer.

Leadership Team

Congratulations on being the sort of person who reads legal terms of service. Below, you’ll see the terms you’re agreeing to when you use the Wave Payment Service. Between the app and the payment process—I can’t tell you the hours it’s saved, and even the headaches that have gone away because of it. Know when an invoice is viewed, becomes due, or gets paid, so you can stay on top of your cash flow better than ever.

Payment solutions for your business

You’ll both appreciate the speed and convenience. This app is the worse, I set up my account, prepare and send an invoice expecting an AH payment that I configured on the Wave App. 6 days after my account has been canceled for receiving AH payments and the payment made by my client of $3,000 nobody knows where it is. This might be scam, one week and my money does not show up on my bank account. UK customer and used wave for about 4 years and found it very user friendly and easy to reconcile accounts etc.

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